1. What We Collect

Information You Provide

• • Order Details: Name, shipping/billing address, email, phone number, and payment information (processed securely via Shopify Payments).

  • Customization Data: Photos, personalized messages, design preferences, and other content you upload to create products like 3D Miniature Frames or Barcode Keychains.

  • Account Information: Username, password, and security details (if you create an account).

  • Communications: Messages, feedback, or inquiries submitted via email, contact forms, or social media.

Automatically Collected Data

• • Usage Data: IP address, device type, browser, pages visited, and interactions with the Site (via cookies and similar technologies).

  • Analytics: Non-identifiable data to improve user experience (e.g., via Google Analytics).

Third-Party Sources

• • Payment Processors: Credit/debit card details (processed securely; we do not store full payment information).

  • Social Media: If you interact with us on platforms like Instagram or Facebook.

2. How We Use Your Information

• Fulfill Orders: Create, ship, and manage your customized gifts.

• Design Collaboration: Use your uploaded photos/text to personalize products (e.g., Polaroid Designs, Story Frames).

• Customer Support: Respond to inquiries, returns, or design adjustments.

• Marketing: Send updates about new products, promotions, or design tips (opt-out anytime via email links).

• Security: Monitor for fraud or unauthorized activity.

• Improvements: Analyze trends to enhance our Services and product offerings.

3. How We Share Information

• Service Providers: Trusted partners for:

  • Payment processing (Shopify Payments).

  • Shipping (e.g., postal/delivery services).

  • IT support and analytics.

• Legal Compliance: Disclose data if required by law (e.g., court orders).

• Business Transfers: In mergers or acquisitions, customer data may transfer to new owners.

We never sell your personal information.

 

4. Data Retention

We retain your information only as long as necessary:

• Orders: 3 years for tax/compliance purposes.

• Custom Designs: 1 year (unless you request deletion).

• Accounts: Until you close them or request deletion.

 

5. Security

We use industry-standard safeguards:

• SSL encryption for data transfers.

• Limited access to sensitive information.

• Regular security audits.

Note: No system is 100% secure. Avoid sharing sensitive data via unsecured channels (e.g., public Wi-Fi).

 

6. Children’s Privacy

Our Services are not intended for users under 16. We do not knowingly collect data from minors.

 

7. International Data

If you’re outside India, your data may be processed in facilities using Shopify’s global infrastructure. We comply with GDPR for EU/UK customers.

 

8. Updates

We’ll notify you of significant changes via email or Site banners. Minor updates will be posted here with revised “Last Updated” dates.

 

9. Contact Us

For questions, design requests, or privacy concerns:

• Email: info@craftmind.in

• Address: G4 Block B, Prime City Apartments, Electronic City Phase 1, Bangalore, Karnataka – 560100

Crafting memories, protecting your trust.